State Farm® Insurance Agent Michelle Silva
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Saybelis Rodriguez
August 27, 2024
"Eysa Hernandez is the best, she always clarifies all my questions and concerns, and helps us to get the better deal."
"I'm thrilled to hear that Eysa could help clarify your questions and concerns assisting you in finding the best deal. Thank you so much for your kind words!"
Shannon Patterson
August 23, 2024
"I love this agency!!! Gabriela Gonzalez (Gaby) is the best! She is always very helpful, professional and knows her stuff! Highly recommend this agency!!!"
"Thank you! We're thrilled to hear that you had such a positive experience with Gaby. She truly is fantastic, and it's wonderful to know her expertise and professionalism made a difference for you. We appreciate your recommendation and look forward to continuing to serve you with the same high level of care!"
MICHEL MEDEROS
August 23, 2024
"Excellent work very happy with Eysa"
"We’re happy to hear that you’re happy with Eysa’s service. Your satisfaction is our top priority, and we’re thrilled we could meet your expectations."
Tanisha Dennis
August 23, 2024
"On 08/23/24 I called State Farm in search of a flood policy, however, I got an automated machine. In seconds I got a call back from an agent Eysa who was very apologetic very sweet and was ready to help. I ended up purchasing the policy and even got additional help on my auto insurance. We need more ppl like Eysa in the work place. She made it so easy for me, I asked little to no questions yet got all the information I needed. Thanks in advance"
"Thank you so much for your wonderful review! I’m thrilled to hear that Eysa was able to assist you so effectively and make the process smooth for you. It’s great to know she could help with both your flood and auto insurance needs. We truly appreciate your feedback and are grateful for your kind words!"
Thomas Hassler
August 23, 2024
"EYSA spent a lot of time with me to explain each level of my Auto Insurance coverage. She helped me a great rate as well. Thank you so much!"
"Thank you so much for your kind words! I’m really glad to hear that Eysa was able to help you understand your coverage and find a great rate! So happy to have you join the State Farm family!"
Gustavo Gallego
August 22, 2024
"It is always a very nice experience to deal with Michelle’s office. You can tell that every time you call them they will try to do the best for your insurance policy. Especially Eysa Hernandez who Is always willing to go the extra mile to help. Great team!!"
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience. Eysa and the entire team work hard to ensure that each of our clients receives the best service possible, so your feedback means a lot to us. If you ever need anything else, please don’t hesitate to reach out. Thanks again for your support!"
Marina Serrano
August 21, 2024
"Exelente servicio y muy professional equipo, un agradecimiento especial a Michelle, Eysa y Gaby q me ayudaron mucho con mis polizas"
"¡Muchas gracias por tu maravillosa reseña! Nos alegra mucho saber que tuviste una experiencia positiva con nuestro equipo. Estamos todos felices de saber que hicimos una diferencia. Si alguna vez necesitas más ayuda, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Stephany Henrriquez
August 20, 2024
"Eysa Hernandez. The best insurance agent 🌟"
"Thank you so much for your kind words! We’re thrilled to hear that you think Eysa is the best. She truly goes above and beyond for our clients. If you need anything else, we’re always here to help!"
Bob Faulkner
August 20, 2024
"The staff at Michelle Silva State Farm are fantastic. I needed Flood Insurance based on the new FEMA Flood Map and Aysa were extremely helpful in preparing the paperwork needed to secure the flood insurance I required. I also use this Agency for my car insurance and have been very happy with their service."
"Thank you so much for your thoughtful review! We’re thrilled to hear that Eysa was able to assist you with your flood insurance needs and that you’ve been happy with our car insurance service as well. Your satisfaction is our top priority, and we’re always here to help with any of your insurance needs. If you need anything else, please don’t hesitate to reach out!"
Michael Green
August 16, 2024
"I Had a great customer service experience with Eysa Hernandez. She was Very Polite and Responsive to my inquiry. Her attitude was uplifting and encouraging. I appreciate having Eysa as my State Farm Insurance account manager. I highly recommend her office because of the attention to details and prompt responses. I give them a 5 star rating. Thanks again and keep up the good work. Best regards,"
"Thank you so much for your generous review and 5-star rating! We’re delighted to hear about your positive experience with Eysa. Your kind words mean a lot to Eysa and the entire team. We appreciate your recommendation and are grateful for your support. If you ever need anything else, please don’t hesitate to reach out. Best regards and thanks again!"
Aline Rosenzweig
August 16, 2024
"Eysa Hernandez provided me with excellent customer service. She answered all of my questions, and she helped me with all of my issues. Keep up the good work Eysa!"
"Thank you so much for your kind words! We’re thrilled to hear that Eysa provided you with excellent service and helped resolve all your issues. She truly appreciates your feedback and is dedicated to offering the best support possible. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thanks again!"
Joe Frische
April 12, 2024
"I called for a homeowners quote , the young lady could hardly speak English, very difficult. Finally she said they would call me back , and never did . Next"
"Our office strives to provide clear and effective services. The balance of our reviews can attest to that objective. We see you left a similar review to a few agents in the area, and like them, we have no record of your communication. I'd offer to address your concerns more thoroughly and ensure you receive the assistance you request, but it seems you already found an agent that met your needs... Hopefully you were satisfied with that service and would like to welcome you to the State Farm family."
ALI BAAJOUR
March 21, 2024
"Gaby was great she helped me through the process and followed up with me and got me a great deal. thank you."
"Thank you for your kind words! It was a pleasure assisting you. If you ever need anything else, feel free to reach out."
Jessica Kilfoyle
January 24, 2024
"Both Michelle and Gaby were extremely professional in helping me obtain same-day auto insurance. The call lasted 17-minutes, I received my quote, paid, and had my temporary insurance cards ready to go. Highly recommend!"
"Thank you for your positive feedback! We pride ourselves on providing professional and efficient service. We're glad we could assist you with obtaining same-day auto insurance. Your satisfaction is our priority. Thank you for recommending us!"
Frances Lee
January 15, 2024
"I was going through it, trying to find a decent insurance that was in my budget. Gaby guided me through the whole process and helped me get a great quote that checked all the boxes. Recommending her to anyone who needs help finding car insurance!"
"Thank you for your kind words! I'm delighted to hear that I could assist you in finding the right insurance within your budget. If you have any further questions or need assistance in the future, feel free to reach out."
Marie France Di Pasquo
January 11, 2024
"Exceptional service from Gaby, my State Farm Insurance Account Manager. Gaby's expertise and dedication stood out, providing insightful guidance tailored to my needs. Her prompt responses and genuine commitment truly set them apart. A 5-star experience all around!"
"Thank you so much for your generous review! I'm thrilled to hear that you had an exceptional experience. Your kind words mean a lot, and I'm here whenever you need assistance. Take care!"
Collin Hyre
December 29, 2023
"Overcharged me for insurance policies I didn't need. I was paying an extra 20+ a month I didn't need to. Did they inform me of this? No, in fact they're the ones who suggested it. Couldn't help me change to a new agent after I moved. Instead, sent me on a fools errand hopping between automated systems wasting my time for an hour. State farm has a bad reputation and I can see why. They are only interested in collecting dollars, not interested in the well being of their customer. My recommendation? Choose a different insurance provider. Would give 0 stars if I could but google forces me to give them 1. As far as I'm concerned, this specific branch owes me over 3 grand."
"We are sorry to hear about the challenges you experienced. Your concerns are taken seriously, and we do take pride in addressing all of our customers to the best of our ability. Contrary to your belief, we ABSOLUTELY care about our customers, and we do have MANY satisfied clients at this branch to vouch for our dedicated service. We also want to express our apologies for any inconvenience caused by the miscommunication and/or perceived overcharging you speak of. We value transparency, and the notion that we are "only interested in collecting dollars" is uncreditable and certainly not aligned with our principles. To better understand your situation and work towards a resolution, we kindly requested more details about your concerns, but we never received a response. Our aim has ALWAYS been to ensure our customers have the right coverage and that their interactions with us are smooth and efficient. On a positive note we are glad to see, though no longer with our branch, that you decided to stay with the State Farm family. Afterall, State Farm does enjoy the highest average J.D. Power score of large insurers, making it best-in-class for customer satisfaction. Good luck at the new location!"
Armando Torrez
June 20, 2023
"Michelle Silva Azevedo is a very professional and friendly agent. All my questions were answered in a timely matter, and she also took her time to make sure that I understood my policy. Excellent service from beginning to end."
"I'm to hear you had such a positive experience! Thank you for your kind review. If you have any more insurance related inquiries or need further assistance, feel free to let me know."
Rob Reynolds
May 24, 2023
"Michelle was so easy to work with and I highly recommend. We compared all of my policies for home, auto, golf cart and umbrella from my previous insurance company and I was able to save a bunch of money but also have better coverage. Hands down the best person to work with in South Florida."
"Thank you so much for taking the time to share your experience! It's wonderful to know that you were not only able to save money but also improve your coverage across various policies. The offices dedication to providing excellent service shines through in your review, and we're glad to know that you see Michelle as the best person to work with in South Florida. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. Have a fantastic day!"
Aaron Silverman
May 9, 2023
"I just finished binding an auto insurance policy with Michelle Silva and the experience was great! She was very detailed, responsive, and delivered excellent customer service. The best part is that it took less than an hour from beginning to end and I’m now saving over $1,000 a year!"
"Thank you for sharing your fantastic experience with Michelle! We're delighted to hear that she provided you with detailed, responsive, and excellent customer service while binding your auto insurance policy. Efficiency is paramount to us, and we're thrilled that the entire process took less than an hour for you. Saving over $1,000 a year on your insurance is a remarkable outcome, and we're glad Michelle could help you find such significant savings without compromising on coverage. Your satisfaction is our top priority, and we'll be sure to pass along your compliments to Michelle for her outstanding work. If you ever need assistance or have any further questions, don't hesitate to reach out. We're here to serve you, and we look forward to continuing to provide exceptional service in the future. Have a wonderful day!"
achillesuf
April 26, 2023
"I have been at this office for years because they are always so pleasant and helpful. Trish handled my new truck transfer quickly and added my son onto the policy the same day. It was truly an enjoyable experience. That’s why I stay with them"
"Thank you for taking the time to share your positive experience with our office! We truly value your loyalty and are delighted to have served you for years. We're thrilled to hear that you were provided with pleasant and helpful service while handling the transfer of your new truck and adding your son to the policy on the same day. Ensuring a smooth and efficient process for our clients is always our goal, and we're glad to know that Trish made the experience enjoyable for you. Your satisfaction and continued trust in our services mean the world to us. We appreciate your ongoing support and look forward to being there for all your insurance needs in the future. If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you again, and have a wonderful day!"
Luis Betancur
April 26, 2023
"Amazing customer service. Trish guided me through the whole process with ease."
"Thank you for sharing your review! We're thrilled to hear that you had an amazing experience with our customer service. We take great pride in providing exceptional assistance and guiding our clients through the process with ease. We're glad to know that we met your expectations and made your experience a positive one. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help, and we value your business. Thank you again for your kind words, and we look forward to serving you in the future!"
Federico Scheerle
February 28, 2023
"I am very thankful to Michelle and Ylka, both help me successfully resolve the issue when I needed it. I highly recommend this agency."
"Hello, Federico. Thank you for giving us the opportunity to rectify your issue. You and your business are truly appreciated. Contact us at any time to help with any of your concerns. Thank you!"
rafael mendoza
December 27, 2022
"I am so gratefull I found this office and got connected with Yilka Tavarez!! She has gone beyond to help me and my family get a quote that fits our needs!! I so recommend them!! I got both home and car insurance with them!!"
"And we are gratefull for your business. Thank you for the kind words on the staff and are here for you anytime you have any questions or concerns."
danny albert
December 16, 2022
"Super friendly and knowledgeable."
"Thank you for your positive review!"